Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. When will my order be dispatched?

All orders are carefully prepared and dispatched within 1–3 business days. You will receive an email confirmation as soon as your parcel has been handed to our logistics partner.

2. How long does delivery take within the United Kingdom?

Standard delivery across the United Kingdom typically takes 7–15 business days after dispatch. Please note that delivery times may vary during seasonal peaks or due to customs processing.

3. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your parcel’s journey in real time.

4. Do you offer exchanges?

At present, we do not offer direct exchanges. If you would like a different item, we kindly ask that you return your purchase in its original condition and place a new order.

5. What should I do if my item arrives damaged or faulty?

Should your item arrive in less than perfect condition, please contact us within 7 days of delivery and include photographs of the issue:
📧 support@bramwell.store
We will arrange a replacement or refund as swiftly as possible.

6. Can I amend or cancel my order?

Orders may be amended or cancelled within 12 hours of being placed. After this period, processing may have begun and changes cannot be guaranteed.

7. Where are Bramwell products sourced from?

We collaborate with carefully selected, reputable manufacturing partners around the world, chosen for their craftsmanship, consistency, and adherence to our quality standards.

8. Are your prices inclusive of taxes?

Yes. All prices displayed on bramwell.store are in GBP and include taxes where applicable.

9. Do you offer gift receipts or discreet packaging?

All orders are shipped in elegant, discreet packaging suitable for gifting. Gift receipts are not automatically included, but our team can assist if needed.

10. How can I contact customer support?

Our team is available to assist with product enquiries, sizing guidance, or order updates:
📧 support@bramwell.store
We aim to respond within 24–48 business hours.

11. How do I choose the correct size?

We recommend consulting our detailed Size Guide available on each product page. If you need personalised assistance, our support team will be happy to help.

12. What payment methods do you accept?

We accept major cards and trusted payment gateways, including: Visa, Mastercard, American Express, Shopify Payments, and PayPal. All transactions are securely encrypted.

13. What if my parcel is delayed?

If your parcel has not arrived after 20 business days, please contact us so we may investigate with the courier.

14. Do you ship internationally?

Yes. Bramwell currently ships within the United Kingdom and selected international regions. For enquiries about areas not listed at checkout, please contact us.